Last Updated: May 2025
Welcome to Lunezens. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
These Terms & Conditions apply to all visitors, users, and customers of Lunezens ("we", "us", "our"). By placing an order or using our website, you confirm that you are at least 18 years of age and accept these terms in full.
We specialize in natural crystals, jade, tourmaline, and related gemstone products. All items are natural stones and may have slight variations in color, shape, size, and pattern — these are natural characteristics and not defects. Product images are for reference only; the actual item may differ slightly due to natural variation and screen display settings.
All prices are listed in the currency shown on our website and are subject to change without notice. We accept payment through the methods available at checkout. Payment must be completed in full before an order is processed and shipped.
All orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion. Once an order is placed, it cannot be modified or cancelled unless we are unable to fulfill it. You will receive an email confirmation once your order is received.
We ship to the destinations listed on our website. Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.
Due to the nature of natural gemstone products, all sales are final unless the item arrives damaged or is significantly different from its description. If you receive a damaged or incorrect item, please contact us within 7 days of receipt with photos and your order number. We will assess each case individually and, where appropriate, offer a replacement or store credit. We do not accept returns for change of mind.
Information provided about the metaphysical, spiritual, or healing properties of crystals and gemstones is for educational and entertainment purposes only. Lunezens makes no medical or therapeutic claims about any of our products. Our crystals are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional for medical advice.
All content on this website, including text, images, logos, and graphics, is the property of Lunezens and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
To the fullest extent permitted by law, Lunezens shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including loss of profits, data, or goodwill.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.
These Terms & Conditions shall be governed by and construed in accordance with applicable local laws. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in our operating jurisdiction.
If you have any questions about these Terms & Conditions, please contact us via the Contact page on our website.