At Lunezens, we want your jewellery to reach you safely, ready to wear or give to someone special. We offer shipping throughout New Zealand.
We deliver to addresses across New Zealand, including both the North and South Islands.
Please enter your complete delivery address at checkout, including your postcode and any relevant delivery instructions.
Enjoy free shipping throughout New Zealand on orders of NZ$80 or more.
For orders below NZ$80, the applicable shipping charge will be displayed at checkout before you complete your purchase.
Delivery times vary depending on your location and the delivery service. Rural and remote addresses may take longer to reach.
Delivery estimates are a guide and are not guaranteed. Public holidays, peak shopping periods, severe weather, and courier disruptions may cause delays.
We carefully package your jewellery to help protect it during delivery. If your parcel arrives damaged, please keep the packaging and contact us with your order number and photos of the damage.
Please check your delivery details carefully before placing your order.
If you notice an incorrect address, email contactus@lunezens.com as soon as possible. We will do our best to update it before dispatch, but changes may not be possible once your parcel is on its way.
If your order is taking longer than expected, or tracking shows it as delivered but you have not received it, please contact us.
We will investigate with the delivery provider and help resolve the issue in accordance with your rights under applicable consumer law.
For shipping enquiries, please email contactus@lunezens.com and include your order number.