Last Updated: May 2025
At Lunezens, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.
We may collect the following types of information when you use our website:
Personal Information: Name, email address, shipping address, billing address, and phone number provided when placing an order or creating an account.
Payment Information: Payment details are processed securely through our third-party payment processors. We do not store your full credit card or payment information on our servers.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
We use the information we collect to process and fulfill your orders, send order confirmations and shipping updates, respond to customer inquiries and support requests, improve our website and product offerings, send marketing communications (with your consent), comply with legal obligations, and prevent fraud and ensure website security.
Cookies are small data files stored on your device. We use cookies to remember your preferences, keep items in your shopping cart, analyze site traffic, and deliver personalized content. You may disable cookies through your browser settings; however, this may affect the functionality of our website.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders. These parties are obligated to keep your information confidential and use it only for the purposes we specify.
We may also disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Lunezens, our customers, or others.
Our website may use third-party services such as Shopify (e-commerce platform), payment gateways, and analytics tools (e.g., Google Analytics). These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data, opt out of marketing communications at any time, and lodge a complaint with a data protection authority. To exercise any of these rights, please contact us through our website.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly. Even after unsubscribing, you may continue to receive transactional emails related to your orders.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the Contact page on our website or contactus@lunezens.com.